Refund policy

Thank you for shopping at Kashovi. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the terms below.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, and accessories.

  • The product must not be damaged, altered, washed, or used.

  • Proof of purchase or order details must be provided.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personal-use or hygiene products that have been opened.

  • Products damaged due to customer misuse.

  • Products without original packaging or accessories.

  • Clearance or final-sale items, where specifically stated.

  • Digital products or services, where applicable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Kashovi within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method, where applicable.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, Kashovi may cover the return shipping cost.

For returns due to a change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for return shipping costs.

6. Exchanges

If you wish to exchange an item, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability and the eligibility requirements described above.

7. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return according to our return policy.

8. How to Request a Return or Refund

To request a return, refund, or exchange, please contact us with:

Store: Kashovi
Email: kashifchk22@gmail.com
WhatsApp: 03105510165

Please include your order number and explain the reason for your request.

9. Refund Policy Changes

Kashovi reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order with Kashovi, you acknowledge that you have read and agreed to this Return & Refund Policy.

Thank you for shopping with Kashovi.